FAQS
WHAT ARE THE DAYS AND HOURS I CAN BOOK WITH YOU?
I am available by appointment on Tuesdays, Wednesdays, Thursdays 10-7, Fridays 12-5 and Saturdays 9-4.
*On occasion, I am able to work with your schedule if you need an earlier or later appointment on these days.
HOW CAN I PAY?
I accept cash, Venmo, Cash App, all major credit cards, and Tiana Joy Skin Care gift cards.
Gift cards can be purchased here: https://squareup.com/gift/DYZZD9WP8FHAY/order
A credit card is required to secure your appointment but payment is not collected until the time of your service.
CAN I GET FACIALS OR WAX IF I RECENTLY HAD BOTOX, FILLERS OR USED ANY RAPID EXFOLIATING TREATMENTS?
Botox and/or fillers it is recommended to wait 2 weeks for any facials treatments, including wax.
Rapid exfoliation (Retinol, medical grade peels, etc) it is recommend to wait 6 weeks for waxing. Gentle facials without added exfoliation can be performed.
Accutane - it is recommended to wait at least 6 months to wax (including bikini and body wax) or any exfoliating treatments. Gentle facials without exfoliation can be performed.
*If you are unsure of any medication reaction or a recent procedure, please consult your physician for approval.
DO YOU HAVE ANY DISCOUNTS, MEMBERSHIPS OR PROMOTIONS?
Yes! There are discount rewards for referrals – each referral will receive 20% off their first appointment and YOU will receive 20% off your next treatment.
For frequent brazilian waxers - $10 off for appointments within 4-6 weeks.
Memberships and packages are now available for those who want to make their self-care a consistent priority:
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Glow Facial Membership | $95/month — includes your monthly Maintain or Dermaplaning Facial (regularly $110), save $15 every visit. Upgrades available at the difference.
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Wax Membership (The Smooth Club) | $60/month — includes your monthly Brazilian wax (regularly $75), save $15 every visit.
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Lift & Lami Package | $195 for 3 sessions — lash lift or brow lamination per session (regularly $75 each), save $10 per session. Valid for 6 months. Brow shaping add-on available for $10 at checkout.
All memberships are a 6-month commitment with a 1-month pause option built in. Ready to join? Visit the booking page or reach out directly to get started.
And don't forget — every dollar you spend earns you 1 Glow Point through the loyalty program. Hit 400 points and get $20 off your next service. Rewards that glow back.
Other promotions, contests and/or giveaways will be highlighted on my Instagram and Facebook pages @tianajoy.skincare
WHAT TYPE OF PRODUCTS ARE YOU USING?
I take pride in providing excellent services with premium products and ingredients so that you walk away feeling transformed. For facials I use various modalities such as a filtered/purified oxygen machine, crystal based microdermabrasion, sonic powered extraction tool, lymphatic detox facial cupping, high-frequency, medical grade LED panel, micro-current for facial toning, organic algae based peel-off masks and professional strength peels.
Waxing is one of my specialties! I use an award winning wax (Lycon) that is practically painless.
WHAT IF I NEED TO RESCHEDULE OR CANCEL MY APPOINTMENT?
I have a 24-hour cancellation policy because I know sometimes life happens. If you are unable to keep your appointment, it is appreciated to contact me a day in advance. No show or same day cancellations will be charged 50% of your treatment. Thank you for your understanding.
To protect you and myself, I will always honor a request to reschedule if you are not feeling well. Please remember that although I am a wellness provider, I cannot heal you when you are feeling sick; unfortunately, you may even feel worse if you get a facial or massage while sick. Most importantly, I am not immune to getting sick myself. Together, we can keep a safe and healthy environment.
WHAT ARE YOUR CLEANING STANDARDS?
As a personal care provider and licensed esthetician, I adhere to strict State Board guidelines of cleaning and disinfecting practices, including:
proper hand washing
wearing protective equipment such as; single use medical standard gloves for each client and a face mask
using EPA registered disinfectants on all implements and surfaces (cabinets, doorknobs, chairs, etc.)
changing linens/towels and washing per use
using disposable and single use items
providing soap and hand sanitizers for everyone’s use.
In addition, I am certified in BARBICIDE® sanitation and disinfection practices, MiladyPro Infection Control, and in OSHA Bloodborne Pathogens to show my dedication to infection control.
I do this to ensure that all clients and I are protected from harmful virus, bacteria, germ and fungus contaminants. Furthermore, having a one room operation gives me more control over safety standards provided to my clients and protecting myself.